Chang, Kuo-Chien - In: Industrial Management & Data Systems 115 (2015) 2, pp. 332-352
effects of tour leader performance and customer flow experience in the travel agency sector. Design/methodology/approach – A … much better explanation than through functional value in the model. In addition, regarding the variables of tour leader … performance and customer flow experience in the model, only the tour leader performance is confirmed that moderates the …