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Service-oriented high-performance work systems (SHPWS)
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customer orientation
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employee health
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service performance
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service workload
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work-to-family interface
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International journal of human resource management
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Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of service-oriented high-performance work systems
Wang, Zhen
;
Xing, Lu
;
Song, Jiwen
;
Moss, Sherry E.
- In:
International journal of human resource management
33
(
2022
)
10
,
pp. 2052-2082
Persistent link: https://www.econbiz.de/10013370233
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