Krejnus, Matej; Repková Štofková, Katarína; … - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-26
Currently, much attention is paid to digital transformation in all areas, including the public sphere. The latest studies show that it is necessary for the public sector to monitor the efficiency and satisfaction with the services provided. However, there are significant gaps in research in this...