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Search: subject_exact:"Service quality"
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Subject
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Service quality
21,604
Dienstleistungsqualität
20,686
Customer satisfaction
6,392
Kundenzufriedenheit
6,205
Consumer behaviour
4,346
Konsumentenverhalten
4,300
Relationship marketing
3,911
Beziehungsmarketing
3,889
Qualitätsmanagement
2,547
Quality management
2,517
Wirtschaftsprüfung
2,470
Financial audit
2,468
Krankenhaus
1,798
Hospital
1,796
Health care
1,564
Gesundheitsversorgung
1,531
USA
1,375
United States
1,366
Gesundheitswesen
1,242
Health care system
1,226
Product quality
1,205
Produktqualität
1,193
service quality
1,183
Customer service
1,170
Kundenservice
1,113
Theorie
1,095
Theory
1,095
Dienstleistungssektor
1,042
Service industry
1,040
Deutschland
921
Germany
912
Beschwerdemanagement
800
Complaint management
800
Hotel industry
794
Hotellerie
792
Schule
720
School
719
E-commerce
699
Electronic Commerce
698
Online retailing
696
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Online availability
All
Undetermined
8,410
Free
5,118
Type of publication
All
Article
16,281
Book / Working Paper
5,804
Journal
14
Other
8
Type of publication (narrower categories)
All
Article in journal
14,012
Aufsatz in Zeitschrift
14,012
Graue Literatur
1,625
Non-commercial literature
1,625
Working Paper
1,363
Arbeitspapier
1,346
Aufsatz im Buch
1,069
Book section
1,069
research-article
596
Hochschulschrift
518
Thesis
404
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Article
79
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
40
conceptual-paper
33
review-article
31
viewpoint
22
review
20
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
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English
20,255
German
1,349
Undetermined
425
French
34
Spanish
19
Italian
10
Russian
10
Swedish
6
Polish
5
Finnish
4
Lithuanian
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
Vietnamese
1
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Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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Institution
All
National Bureau of Economic Research
177
OECD
38
International Monetary Fund (IMF)
26
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2), Institut National de la Recherche Agronomique (INRA)
2
EconWPA
2
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
International journal of quality and service sciences
111
Service business
107
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
Total quality management & business excellence
96
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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Source
All
ECONIS (ZBW)
20,744
Other ZBW resources
770
RePEc
431
EconStor
104
BASE
57
ArchiDok
1
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4281
Comparative analysis of power tiller and tractor rental services market as part of the Agricultural Machinery Development in Bangladesh : farmers' evaluation using service quality...
Bhattarai, Madhusudan
;
Rahman, Md. Saidur
;
Joshi, …
- In:
Bangladesh journal of political economy
38
(
2022
)
1
,
pp. 275-296
Persistent link: https://www.econbiz.de/10014321909
Saved in:
4282
Health care quality indicators (Edition 2022)
OECD
-
2022
Persistent link: https://www.econbiz.de/10014324179
Saved in:
4283
Shoppers' experience value and behavioural intentions in shopping malls : the mediating effect of satisfaction
Turkson, Patrick Joel
;
Amoah, Felix
;
Van Eyk, Marlé
- In:
African journal of business and economic research : AJBER
17
(
2022
)
4
,
pp. 191-212
Persistent link: https://www.econbiz.de/10014336547
Saved in:
4284
Service quality and customer satisfaction of banking services in Nigeria
Awara, Nsobiari Festus
;
Anyadighibe, Joseph Amaechi
; …
- In:
African journal of business and economic research : AJBER
17
(
2022
)
4
,
pp. 263-283
Persistent link: https://www.econbiz.de/10014336583
Saved in:
4285
Attracting a geographically diverse patient base : who is willing to travel for hospital care?
Thornton, Michele
;
Howard, Lindsey
;
Martin, William
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
Saved in:
4286
Conceptualising and measuring experiential health-care services : role of consumer involvement
Chahal, Hardeep
;
Dutta, Kamani
;
Rani, Asha
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 579-605
Persistent link: https://www.econbiz.de/10014336852
Saved in:
4287
Patient engagement behaviors in hospitals : the role of word of mouth and patient helping behaviors
Fattahi, Majid
;
Farzin, Milad
;
Sadeghi, Marzie
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 606-623
Persistent link: https://www.econbiz.de/10014336855
Saved in:
4288
The impact and success of health-care-related social media usage- pre- and post-COVID analysis
Srivastava, Mallika
;
Raina, Madhur
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 624-644
Persistent link: https://www.econbiz.de/10014336857
Saved in:
4289
Implications of COVID-19 on operations in healthcare services
Bordoloi, Sanjeev K.
- In:
Research handbook on services management
,
(pp. 212-230)
.
2022
Persistent link: https://www.econbiz.de/10014452632
Saved in:
4290
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
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