The implementation of traffic differentiation measures by internet service providers (ISPs) has raised concerns regarding net neutrality, potentially leading to discriminatory practices that challenge existing regulatory frameworks. The complexity of this issue intensifies with the advent of 5G...

This current study delves into the quality of consumer perception regarding brand channel integration that adopts the omnichannel approach. It specifically explores the impact of process consistency, breadth of the channel service choice, transparency of the channel service configuration, and...

The rapid development of technology and the digital economy has enabled every individual as a consumer to share their opinions with other users through reviews. Online reviews, as an integral part of the digital economy, are among the key factors that influence consumer behavior and purchase...

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healthcare, focusing on primary care doctor consultations. We use novel data from...

Working for labour platforms is still relatively rare, but the generally poor working conditions and the impact on the world of work are the subject of much debate. Although data are scarce, there is a general consensus that migrants are overrepresented in this type of work. Platforms may well...