Gibbert, Michael; Leibold, Marius; Probst, Gilbert - In: European Management Journal 20 (2002) 5, pp. 459-469
what our customers know.' The authors discuss the concept of Customer Knowledge Management (CKM), which refers to the ….g. customer characteristics and preferences prevalent in previous work on knowledge management and customer relationship … for knowledge management, the resource based view, and strategy process research. …