Technological innovation can help a business gain maximum profits. Previous studies have proven that social media is vital for improving performance, but research gaps remain. This research aims to examine the influence of social media on enhancing performance and analyze the moderating role of...

Problem definition: Social media has emerged as an essential channel to disseminate quality information to consumers in a variety of service settings. Its influence has recently spread to healthcare services, for which government report cards have long been established to disclose standardized...