This paper uses a randomized controlled experiment in Costa Rica to determine whether IB use by Banco Nacional de Desarrollo's micro and small enterprise (MSE) clients has an impact on their performance, measured in terms of productivity, increase in sales, and cost reduction. Results from the...

The Inter-American Investment Corporation (IIC), MIF and the Latin American Federation of Banks (FELABAN) conducted an initial survey in December 2004 of 111 Latin American financial institutions, the purpose of which was to identify the propensity of Latin American and Caribbean banks to...