This paper uses a randomized controlled experiment in Costa Rica to determine whether IB use by Banco Nacional de Desarrollo's micro and small enterprise (MSE) clients has an impact on their performance, measured in terms of productivity, increase in sales, and cost reduction. Results from the...

Specialized financial institutions (SFIs) have a clear interest in tapping the small business lending market, but frequently lack the know-how for doing so in a sustainable manner. This guide outlines the key conditions and steps SFIs need to take in order to set up and develop sustainable small...