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~institution:"HAL"
~language:"fra"
~person:"Sabadie, William"
~person:"Sardas, Jean-Claude"
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services
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gestion des réclamations
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Sabadie, William
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LES APPORTS DE LA THEORIE DE LA JUSTICE POUR UNE MEILLEURE GESTION DES RECLAMATIONS CLIENTS
Prim-Allaz, Isabelle
;
Sabadie, William
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HAL
-
2003
'expériences de
services
. A partir de vingt et un récits, collectés grâce à la méthode des incidents critiques, les auteurs présentent …
Persistent link: https://www.econbiz.de/10008788996
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2
L'orientation relationnelle des clients : un nouvel outil de segmentation ?
Prim-Allaz, Isabelle
;
Sabadie, William
-
HAL
-
2003
'analyser le concept d'orientation relationnelle des clients dans le cadre d'expériences de
services
, c'est-à-dire de s …
Persistent link: https://www.econbiz.de/10008793188
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