Krukowski, Krzysztof; Raczyńska, Magdalena - In: Administrative Sciences : open access journal 9 (2019) 4/84, pp. 1-13
Process management is a concept that is used in public administration units in Poland to an increasing extent. Implementing this concept in public organizations, in line with the assumptions of New Public Management, is directed, among others, to increase their efficiency. The purpose of the...