Showing 1 - 8 of 8
Persistent link: https://www.econbiz.de/10012208162
Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...
Persistent link: https://www.econbiz.de/10013280114
Persistent link: https://www.econbiz.de/10012005203
Persistent link: https://www.econbiz.de/10012121308
Purpose: The purpose of this study is to investigate the influence between online purchase e-CRM activities and e-customer satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between online purchase e-CRM activities and...
Persistent link: https://www.econbiz.de/10013433697
Purpose: This study aims to propose a potential tax model for taxing e-commerce transactions in Malaysia. Design/methodology/approach: A qualitative approach was employed in this study to unravel methods for taxing e-commerce transactions in Malaysia by interviewing key policymakers, tax...
Persistent link: https://www.econbiz.de/10015066518
Persistent link: https://www.econbiz.de/10012121275
Persistent link: https://www.econbiz.de/10011896935