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Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie; Matook, Sabine; Dennis, Alan - In: Journal of business research : JBR 174 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
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Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
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The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris; Roper, Stuart; Ashman, Rachel - In: Journal of business research : JBR 174 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
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"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna; Steinhoff, Lena - In: Journal of business research : JBR 177 (2024), pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
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Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina; Postel, Lea; Schumann, Jan Hendrik - In: Journal of business research : JBR 181 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
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Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine; Woisetschläger, David - In: Journal of business research : JBR 171 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
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Safety leadership : a bibliometric literature review and future research directions
Jiang, Zhou; Zhao Xianbo; Wang, Zhongmin; Herbert, Kendall - In: Journal of business research : JBR 172 (2024), pp. 1-20
Persistent link: https://www.econbiz.de/10014547364
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International relations in international business research : a review and research agenda
Han, Xia; Lukoianove, Tatiana; Zhao, Shasha; Liu, Xiaohui - In: Journal of business research : JBR 174 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014548078
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Psychological ownership research in business : a bibliometric overview and future research directions
Kim, Hyunsu; Li, Jing; So, Kevin Kam Fung - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549104