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~accessRights:"free"
~isPartOf:"Journal of service management"
~person:"Odekerken-Schröder, Gaby"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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