Purpose: Using the knowledge-based view as the theoretical lens, this study aims to assess the effect of middle managers' ambidexterity, continuous improvement and organizational agility on the business performance within the manufacturing and service industries.Design/methodology/approach:...

Translation theories argue that the transformation of new ideas is ‘in the hands of people’ and that actors at multiple organizational levels interact to affect this process. However, previous research has focused mostly on executive managers or R&D departments, while other organizational...

The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...