Our paper is based on the qualitative content analysis (Gläser/Laudel 2010) of expert interviews with IT managers in German speaking countries. Drawing also from organisational development processes we have been carrying out, we analyse how the tension between the service function of IT as...

From 1980s, a process of radical transformation has changed labor markets in developed countries, both in terms of the nature of jobs and of the production process. The sophistication of products has led both to the creation and destruction of jobs, concentrating demand of workers at the...