This paper provides a general framework to model the evolutions of forecasts generated by multiple decision makers who forecast demand for the same product. We also model the evolutions of forecasts when decision makers have asymmetric demand information and refer to it as the Martingale Model...

Background: This study aims to analyze the relationship between lean practices and orga- nizational performance in a public institution, specifically, a military organization. Methods: The research has a quantitative approach with a descriptive character, having as a sample the members of a...

This paper studies how to design service outsourcing contracts to ensure fast, quality services from an independent service provider. The outsourcer does not have perfect information about either the service provider's capacity cost (i.e., cost for providing fast service), or her quality cost...

Demand forecasting and capacity management are complicated tasks for emergency healthcare services due to the uncertainty, complex relationships, and high public exposure involved. Published research does not show integrated solutions to these tasks. Thus, the objective of this paper is to...

Production, logistics, and service systems involve multiple customers being served by shared resources. Once either a process or a service concerning several customers is optimized, business sustainability and profit opportunities become a matter of contracted commercial offers and business...

Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-focused process improvement. Thus, it is not...