While Business Process Management (BPM) is an established discipline, the increased adoption of BPM technology in recent years has introduced new challenges. One challenge concerns dealing with the ever-growing complexity of business process models. Mechanisms for dealing with this complexity...

The value of business process models is dependent not only on the choice of graphical elements in the model, but also on their annotation with additional textual and graphical information. This research discusses the use of text and icons for labeling the graphical constructs in a process model....

Few studies have investigated the factors contributing to the successful practice of process modeling. In particular, studies that contribute to the act of developing process models that facilitate communication and understanding are scarce. Although the value of process models is not only...