When enterprises see their productivity, quality, or regulatory compliance challenged, they often set up process-aware information systems like ERP systems to bring about fundamental improvements. But without a proper understanding of the business processes that need to be supported, they are...

Enterprise Systems potentially lead to significant efficiency gains but require a well-conducted configuration process. A promising idea to manage and simplify the configuration process is based on the premise of using reference models for this task. Our paper continues along this idea and...