Process mining is the automated acquisition of process models from the event logs of information systems. Although process mining has many useful applications, not all inherent difficulties have been sufficiently solved. A first difficulty is that process mining is often limited to a setting of...

Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....