Quality has been a fascinating buzzword in the organizational world for the last few decades of the 20th century. In today's challenging economic climate, many organizations have come to realize that improved quality is an essential entry ingredient for successful global competition. Business...

Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....