Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the...

The Indian service sector forms a backbone of social and economic growth of the country and emerged as the largest and fastest developing sector. Apart from the several service industries in this sector, two major functional pillars of this sector are information and communication technology...

Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM...

In recent years, there is an increasing interest in the healthcare industry to apply total quality management (TQM) principles and practices to improve customers’ quality of service and care. The most influencing reason behind this is increased competitive market, advancement of medical...

Total Quality Management (TQM) is an approach for continuously improving the quality of goods and services delivered through the participation at all levels and function of the organization. TQM also requires continuous improvement not only in products or services but also at all operational and...

Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices....