Bhalla, A.; Sodhi, ManMohan S.; Son, Byung-Gak - 2006
We explore the link between a company's performance and the extent of its offshoring of IT-enabled services, focusing … sales/employee over 1999-2004. To measure offshoring, we consider the extent to which these companies have offshored (1 … processing, and (3) call centers. We performed cluster analysis using the three corresponding offshoring variables to obtain …