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User-generated content (UGC) in tourism: benefits and concerns of online consumers
Burgess, Stephen; Sellitto, Carmine; Cox, Carmen; … - 2009
This paper examines the views of travel consumers that search for information online in relation to the specific benefits and concerns identified with user-generated content (UGC). Real contrasts in relation to views about UGC content were identified in the literature. For instance, UGC is...
Persistent link: https://www.econbiz.de/10009475190
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The role of strategic planning in the performance of small professional service firms: a research note
French, Steven NJ; Kelly, Stephen J - 2004
Using a sample of small, regional professional service firms, this paper investigates relationships between firm performance and aspects of strategic planning. Constructs measuring vision, mission, latent abilities, competitor orientation and market orientation are identified using exploratory...
Persistent link: https://www.econbiz.de/10009475200
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Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer?
Cairncross, Grant; Kelly, Stephen J - 2008
This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies,...
Persistent link: https://www.econbiz.de/10009475213
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The decay of corporations and an analysis of their business fitness landscapes
Forster, Geoffrey P - 2010
any healthy, competitive business environment. However an important trend is emerging in that the average survival time … for large established corporations is getting shorter and shorter. This observation is of critical importance to business … business. More than ever, effective strategic management needs improved tools to aid in the analysis and forecasting of the …
Persistent link: https://www.econbiz.de/10009475271