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User-generated content (UGC) in tourism: benefits and concerns of online consumers

Burgess, Stephen; Sellitto, Carmine; Cox, Carmen; … - 2009

This paper examines the views of travel consumers that search for information online in relation to the specific benefits and concerns identified with user-generated content (UGC). Real contrasts in relation to views about UGC content were identified in the literature. For instance, UGC is...

Persistent link: https://www.econbiz.de/10009475190

Labour market deregulation: does small business care?

Buultjens, Jeremy - 1994

sample of small business enterprises drawn from the North Coast region of NSW. Empirical data for the study was collected … through a questionnaire distributed to eighty small business enterprises throughout the Lismore City Region. The data … relations processes taking place within the small business sector. …

Persistent link: https://www.econbiz.de/10009475191

Employment relations in the resorts of north-east New South Wales

Buultjens, Jeremy; Cairncross, Grant - 2004

The tourism and hospitality industry is perceived as being a major contributor to employment growth in Australia and in north-east New South Wales (NSW) in particular. Despite the importance of the sector there has been very little empirical research into employment relations in the industry....

Persistent link: https://www.econbiz.de/10009475198

Casual employment: a problematic strategy for the registered clubs sector in New South Wales

Buultjens, Jeremy - 2001

Since the 1980s casual employment in Australia has been increasing rapidly, especially in service industries like hospitality. There have been a number of explanations suggested for this increase, including increased flexibility and lower costs. The casualisation of the hospitality sector would...

Persistent link: https://www.econbiz.de/10009475215

Six Sigma Programs: An Implementation Model

Chakravorty, Satya S. - 2009

Despite the pervasiveness of Six Sigma program implementations, there is increasing concern about implementation failures. One reason many Six Sigma programs fail is because an implementation model on how to effectively guide the implementation of these programs is lacking. Using a successful...

Persistent link: https://www.econbiz.de/10009458994

An Implementation Model for Lean Programmes

Chakravorty, Satya S. - 2010

While lean programmes continue to be implemented in many companies, there is a rising concern regarding the failures of these programmes. Many of them fail because we do not know how to implement them. Using the experience with a lean programme in an aircraft maintenance and repair operation,...

Persistent link: https://www.econbiz.de/10009459000

The Shingo Prize for Operational Excellence: Rewarding World-Class Practices

Chakravorty, Satya S.; Atwater, J. Bryan; Herbert, James I. - 2008

improvement, the empowerment of employees and the integration of other business functions. Over the years, many companies have … increased productivity, enhanced quality and customer service and improved bottomline business results …

Persistent link: https://www.econbiz.de/10009459022

Do JIT Lines Perform Better Than Traditionally Balanced Lines?

Chakravorty, Satya S.; Atwater, J. Bryan - 1995

The article compares the traditionally balanced and just-in-time lines of production. Over the years, many companies have implemented the just-in-time (JIT) philosophy to assist them in competing on the basis of speed and agility. JIT production lines utilize capacity slack to assist in...

Persistent link: https://www.econbiz.de/10009459038

Does Protective Capacity Assist Managers in Competing Along Time-Based Dimensions?

Atwater, J. Bryan; Chakravorty, Satya S. - 1994

The article presents results of a computer simulation experiment which investigated the use of protective capacity as a means to reduce production cycle times and inventory holdings for a production line. In the 1980s, quality was the primary focus for competition in many businesses. Many...

Persistent link: https://www.econbiz.de/10009459052

Improving Distribution Operations: Implementation of Material Handling Systems

Chakravorty, Satya S. - 2009

Academic research has primarily focused on the technical factors of material handling systems, with little or no discussion of human factors. In order to improve the performance of distribution operations, we found that the implementation of material handling systems involves both human and...

Persistent link: https://www.econbiz.de/10009459099