Simhon et al. (2016) proved that disclosing queue length to customers when the queue is shorter than some threshold and concealing the information otherwise cannot maximize the throughout of M/M/1 queues---when customers are familiar with the policy and the threshold. We show that said policy...

This paper investigates the relationship between waiting time and subsequent purchase decisions. The prior literature assumes that purchase decisions are independent from the waiting time. In contrast, we find that when people spend a longer time waiting in a line, they tend to consume more. We...

In many service settings, customers have to join the queue without being fully aware of the parameters of the service provider (for e.g., customers at check-out counters may not know the true service rate prior to joining). In such “blind queues”, customers make their joining/balking...