In a business interaction, risk highlights and expresses the uncertainty associated with the achievement of desired outcomes. Failure to achieve these outcomes will result in the interacting userexperiencing financial loss in the business interaction. The level of financial loss that could be...

The development and advancement of technologies have enabled users to complete their tasks efficiently. They have also provided them with various options and alternatives to complete and achieve their tasks. In such an environment, it is imperative for a user to make informed decisions that...

While making an interaction-based decision in the domain of e-commerce business interactions, it is important for the initiating agent of the interaction to analyze and consider the level of perceived risk in forming an interaction with an agent, apart from just considering the level of trust....

In this paper, we present the FC direct trust value-based decision making methodology, for making direct trust value based decisions regarding interactions in (a) a given context and during the current time slot, and (b) a given context and at a future time slot. The direct trust value-based...

The rapid growth of the Internet and widespread use of mobile computing and telephony has resulted in a broad range of ways to communicate and access information. Data and telecommunications convergence promises a wide range of possible solutions that will increase productivity, reduce costs,...

The rapid growth of computing, the Internet and telecommunications systems have resulted in a broad range of ways to communicate and access information. Voice over Internet Protocol (VoIP) is a Computer Telephony Integration (CTI) solution that transports voice traffic over a data network as an...