Small- and medium-sized businesses make a significant contribution to the economies of Western countries. Government, industry, and educators commonly train business managers to improve their skills and knowledge in order to improve the performance of these firms. Owner-manager financial skill...

Organisations have processes to manage their business activities, often referred to as business processes. In today?s competitive global economy, automation of processes with appropriate technology is advantageous. However, the paradox of processes automation is the continuous evolution and...