The article analyzes the influence of company-, industry- andmarket-related variables on the cost of capital of logistics service providers, as well as on their systematic risk. Financial information has become more and more important in strategic decision making (especially in the international...

The aim of this research was to identify quality discrepancies in the existing service offerings of logistics service providers (LSPs). A multi-sided model of service quality (SERVQUAL) highlighting existing gaps in service provision was developed. A qualitative case study approach was employed,...

Die Schnelllebigkeit technologischer Innovationen, steigende Kundenanforderungen und verstärkter globaler Wettbewerb haben der Technology Adoption in vielen Unternehmen zuletzt höchste strategische Priorität verliehen - doch nicht alle kommen damit gleichermassen zurecht. Einige Dienstleister...

This paper looks at the impact of digitalization on third-party logistics (3PL) business models. An eclectic framework for the analysis of digital disruptions in service industries is elaborated by linking Porter’s five forces to insights from research on digitalization and innovation....