This working paper examines the impact on job quality of new digital technologies at work. It applies the multidimensional framework of the ETUI Job Quality Index to an analysis of the 27 EU Member States and data from the 2021 European Working Conditions Telephone Survey. The effects of...

Embedded in the particular model of work organization of digital labour platforms, platform workers face several hurdles discouraging them from becoming trade union members. These relate to algorithmic management, regulatory arbitrage regarding the employment arrangements and the promotion of an...

This working paper presents the results of the ETUI Internet and Platform Work Survey conducted in Bulgaria, Hungary, Latvia, Poland and Slovakia in 2018-2019. The objective is to map the extent of digital labour in central and eastern Europe (CEE). We analyse two types of online sources for...

This paper presents a case study of the food delivery platform, Deliveroo, in Belgium in 2016-2018. The case offers insights on the nature of platform work, the workers who perform it, the preferences of workers, the strategy of the platforms, and the role of local regulations. Interestingly,...

This new Working Paper offers a detailed look at the quality of jobs held by European workers, and shows what aspects of work improved or deteriorated over the last decade. It updates the European Job Quality Index (JQI) – a measure that encompasses a broad range of work and employment...

This paper presents a case study of the food delivery platform, Deliveroo, in Belgium in 2016-2018. The case offers insights on the nature of platform work, the workers who perform it, the preferences of workers, the strategy of the platforms, and the role of local regulations. Interestingly,...

This paper presents the latest results of the European Job Quality Index, updated with 2021 data, and compares the relative performance of EU countries on the Index over time. The study makes both a conceptual and an empirical contribution, by proposing an approach to measuring job quality...

Online labour platforms are redefining the world of work, but little is known even now about the drivers of worker engagement in this type of activity. Earlier studies focused on individual preferences and job characteristics such as flexibility or low entry barriers, but the relative role of...