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Using reminders with different reward opportunities to reduce no-show behavior: Empirical evidence from a large-scale field experiment in professional sports
Schreyer, Dominik; Schmidt, Sascha Leonard; Torgler, Benno - 2020
Because no-show behavior typically leads to operational inefficiencies and thus diminishing returns for service firms, a growing number of authors have demonstrated the potential of using reminders to reduce no-show rates. In this study, by examining the behavioral responses of 13,911 season...
Persistent link: https://www.econbiz.de/10012306433
Cover Image
Using reminders with different reward opportunities to reduce no-show behavior : empirical evidence from a large-scale field experiment in professional sports
Schreyer, Dominik; Schmidt, Sascha Leonard; Torgler, Benno - 2020 - This version: October 01, 2020
Because no-show behavior typically leads to operational inefficiencies and thus diminishing returns for service firms, a growing number of authors have demonstrated the potential of using reminders to reduce no-show rates. In this study, by examining the behavioral responses of 13,911 season...
Persistent link: https://www.econbiz.de/10012298978