In a recent Communication1, the European Commission has outlined a new strategic framework, i2010 – European Information Society 2010, laying out broad policy orientations in relation to ongoing Information Society developments. The framework promotes an open and competitive digital economy...

The paper draws upon initial results of the eInclusion@EU project. It presents a conceptual framework for the location and prioritisation of issues in including societal at-risk groups in eService provision. The framework is designed to enable the evidence-based formulation of policy...