Narrow search
Showing 1 - 10 of 7,321
Cover Image
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Cover Image
Ein Review zum Beschwerdeverhalten: State-of-the Art und künftige Forschungsfragen
Roschk, Holger; Gelbrich, Katja; Bernt, Dana - 2008
Das Review arbeitet den Forschungsstand zum Beschwerdeverhalten auf. Dabei werden 24 Beschwerdedeterminanten auf ihren empirischen Rückhalt hin untersucht. Nach den Ergebnissen kann der Beschwerdeführer als sehr unzufrieden, einkommensstark, selbstbewusst und sozial aktiv charakterisiert...
Persistent link: https://www.econbiz.de/10009505981
Cover Image
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood; Ashraf, Rohail; Syed, Tahir Abbas; Ali, Sara - In: Psychology & marketing 40 (2023) 10, pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Cover Image
Beschäftigungs- und Qualifikationsdynamik im Dienstleistungssektor : Analysen zum Übergang von der Industrie- zur Dienstleistungsgesellschaft
Finder, Ruth - 1999
In der vorliegenden Arbeit werden zuerst längerfristige Entwicklungstendenzen im Dienstleistungssektor für den EU …
Persistent link: https://www.econbiz.de/10010379631
Cover Image
Voice in non-traditional employment relationships : a review and future research directions
Oyetunde, Kabiru; Prouska, Rea; McKearney, Aidan - In: International journal of human resource management 33 (2022) 1, pp. 142-167
Persistent link: https://www.econbiz.de/10012804224
Cover Image
Empirical research on decent work : a literature review
Pereira, Susana; Santos, Nuno Dos; Pais, Leonor - In: Scandinavian journal of work and organizational … 4 (2019) 1/4, pp. 1-15
Persistent link: https://www.econbiz.de/10012157703
Cover Image
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose; Garrod, Brian; Stone, Matthew J.; … - In: Journal of travel and tourism marketing 40 (2023) 5, pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Cover Image
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Cover Image
Understanding the effects of the presence of others in the service environment : a literature review
Albrecht, Kathrin - In: Journal of business market management : JBM 9 (2016) 1, pp. 541-563
Sharing the same service environment leads to direct and indirect interactions between customers that can either enhance or damage a customer's service experience. Especially in situations where customers are observing complaint situations of others, negative effects can be transmitted to the...
Persistent link: https://www.econbiz.de/10011525925
Cover Image
Towards a New Standard Employment Relationship in Western Europe
Bosch, Gerhard - 2005
This paper examines critically the concept of the standard employment relationship (SER), differentiating between form and substance. It explores the social functions served by the SER and its evolution in western Europe. Six major causes underpinning changes in the employment relationship are...
Persistent link: https://www.econbiz.de/10014068108