The essay deals with the issue of urban circularity understood as a subset of the Circular Economy paradigm, highlighting potential and limits of an emerging new model spreading on a global scale. The critical reasoning starts from a very recent production of institutional documents and the...

Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-focused process improvement. Thus, it is not...