The emergence of the Internet as a commercialization method has offered organizations many opportunities. However, when buyers want to execute a transaction online, a certain distrust typically accompanies the need to provide personal data. To address this problem, assurance seals have been...

Internationally, the significance of consumer protection transpired beyond the national frontiers with the adoption of the United Nations Guidelines on Consumer Protection (UNGCP) in 1985. Ever since, there had been various contributions by scholars on the question of consumer rights and their...

Markets are becoming more complicated in an ever faster changing world. New findings pertaining to human behavior and consumer markets constantly challenge traditional legal and policy assumptions. Social science offers a myriad of insights into the ways trust, identity, ideology and preferences...

An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this...

Online financial fraud targeted at consumers through phishing attacks and identity theft, for example, is a growing problem. Because it can be difficult to recover losses from the person who committed the fraud, the loss will often remain with either the financial institution or the consumer....

The global financial crisis triggered a vast number of new laws and regulations at international level, including initiatives that can be classified as "soft law". The legitimacy and efficacy of these new norms are subject to intensive academic and political debates. At the same time, soft law...

Consumer product safety is a major contemporary concern for developing, middle-income and developed economies. The Association of Southeast Asian Nations (ASEAN), through its Committee on Consumer Protection (ACCP), has recognised this as a priority topic for international collaboration, as...

Consumers are considered as key stakeholders in debates and discussions surrounding copyright law. This note, prepared for the European Parliament, analyses the current relations between copyright law and consumers’ rights in the European Union, in particularly whether consumers’ interests...

An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this...