Right-wing populists present a difficult challenge for business associations. This chapter discusses business association responses to the populist right, beginning with the rationales for support and opposition. The interests of business associations and right-wing populists overlap in certain...

This study examines the impact of tourism activity on local business and economic conditions in local economies in Britain. The empirical investigation focuses on whether or not tourism activity is beneficial to local rural and urban economies and informs policy makers aiming to maximise their...

London is one of the world's most popular destinations and visitors contribute approximately £14.9 billion of expenditure to the city every year. Its tourism and events sectors are growing and over the last few years London has received more visitors than ever before. However, detailed accounts...

In this paper we discuss the present and future role of tour operators (and intermediation in general) after the advent of internet and other information and communication technologies (ICTs). We adopt the transaction costs economics framework so as to be able to analyse the role that tour...

Intermediaries often arise in order to facilitate trade in markets characterized by asymmetric information. In the travel industry, policymakers have tried to address information asymmetries by providing hotel ratings. We show that those ratings are noisy indicators of quality because of the use...

There is a dearth of literature in the area of tourism leadership. This article identifies the theoretical aspects of distributed leadership which features collective responsibility and collective flexibility, and argues how it might be advantageous for tourism firms in general. A longitudinal...

This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...