Statistical process control (SPC) theory takes a negative view of adjustment of process settings, which is termed tampering. In contrast, quality and lean programmes actively encourage operators to acts of intervention and personal agency in the improvement of production outcomes. This creates a...

Internal marketing orientation (IMO) can be used as a tool for managing employees' knowledge that allows companies to develop a competitive advantage to the extent that generates information, communicates it internally and facilitates to articulate a response to their needs. IMO through proper...

This paper explores the question of whether knowledge assets are more developed in services industries than in non-services. The concept of the 'knowledge economy' has always gone hand-in-hand with growth in the percentage of the economy represented by services. Two multi-year, multi-industry...

In this global world, diffusion & adoption of new product innovation have become intricate and involves multifaceted process, as consumers demand a broad range of choices. So, this has generated enthusiasm among researchers and business practitioners while studying and implementing diffusion &...

The field of agent-based systems as part of the Artificial Intelligence domain is, now-a-days, quite popular. There are specialized technologies required for building software agents and it should be communicative, capable, autonomous and adaptive. In fact, these are the key characteristics...

The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The...

Patents on an international level are essential for firm results. Accordingly, the use of external sources of knowledge acquires crucial importance to get global innovations and create competitive advantages. For that reason, the literature has highlighted the strategic role of the absorptive...

This study aims to explore the separate and combined effects of knowledge management capabilities, environmental dynamism and learning capability on innovation performance. To achieve this aim, a survey was carried out on a sample of 221 firms and a couple of hypotheses were tested. The findings...

The objective of this study is to develop a contingency theory of organizational capability based on the identification of decision variables relevant to the design of firms. The paper supports a model in which superior performance is the result of the proper fit between applied knowledge and...