Since 1994, the German banking market is confronted with an entry wave of direct banks. This banking innovation may be explained by developments on the supply side as well as on the demand side. It is pushed by developments in telecommunication technologies during a period of rising cost...

Der folgende Bericht fasst die Ergebnisse einer mündlichen Befragung von Freiberuflern in Rostock, Bad Doberan und Güstrow zum Thema der Nutzung klassischer und elektronischer Vertriebswege von Bankdienstleistungen zusammen. Ziel war, Entscheidungen von kleinen Unternehmen - speziell der...

Over the years, banks too have taken advantage of the opportunities coming from technological progress. Aside from statistical data, the computer revolution has had a profound effect on the banking methods, affects competitiveness and is carefully followed by the supervisory authorities. If...

The following is a summary of potential Information Communication Technology (ICT) strategies that can be employed to position banks to be successful in developing alternate delivery channels. The goal of this document is to highlight what ICT Technologies and high-level processes, objectives,...

As smartphones and tablets have been widely adopted and mobile banking apps have come into ubiquitous use, mobile devices have increasingly become new tools that customers use for banking, payments, budgeting, and shopping. This paper examines the impact of the mobile channel on customer service...

Financial institutions have increased dependence upon the technology solutions that enable their financial products and services. The proliferation of Internet technologies, mobile devices, and competition from international commerce have placed increased pressure up banking and financial...

Online banking has become an important distribution channel for commercial banks. We construct a bank-specific indicator of online channel adoption to study the risk and return of online channels based on a sample of 118 Chinese banks in the period 2002-2016. Our empirical results find that...

This paper aims at understanding the level of customer’s perception on alternative delivery channel of different commercial schedule banks of Bangladesh. Considering the significant development in technology and for sustainability, banking industry in Bangladesh has expanded banking operation...