Kleine und mittlere Handwerksbetriebe haben selten die Ressourcen, um eine professionelle Personalarbeit umzusetzen. Die Betriebsberater der Handwerkskammern können ihnen dabei als externe Unterstützer helfen, ihre Personalarbeit zu professionalisieren. Die Autoren beschreiben, wie die...

Facing an increasing competition, service providers are forced to develop trust and commitment in order to stabilize and extend their market position. Based upon a theoretical framework, the paper discusses strategies to provide trust applying appropriate communication instruments. The paper...

We show how financial and managerial constraints impede experimentation and thus limit learning about the profitability of investments. Imperfect information about one's own type, but willingness to experiment to learn one's type, leads to short-run negative expected returns to investments, with...