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A Frontier in Organizational and Business Process Innovation in Service Management Through Lean Six Sigma Kaizen Project Implementation
Dasig, Daniel Jr - 2021
The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...
Persistent link: https://www.econbiz.de/10013246600
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The impact of ISO/TS 16949 on automotive industries and created organizational capabilities from its implementation
Ostadi, Bakhtiar; Aghdasi, Mohammad; Kazemzadeh, Reza … - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 494-511
ISO/TS 16949 is an ISO Technical Specification. ISO/TS 16949 achieves the objectives which are continually to improve the production of automobile parts and related services, and to strengthen the international competition for the automotive industry and its suppliers. By applying this quality...
Persistent link: https://www.econbiz.de/10011899443
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Beschwerdemanagement als Instrument der Kundenorientierung : eine empirische Untersuchung zu den Implementierungsproblemen und Gestaltungsmöglichkeiten von Beschwerdemanagement in...
Bayraktar, Osman - 2011
Im zunehmend intensiven Wettbewerb um Marktanteile bzw. Kunden spielt Beschwerdemanagement eine zentrale Rolle. Denn mit der Einführung und Umsetzung eines Beschwerdemanagementsystems können Kundenzufriedenheit wiederhergestellt und die Unternehmensprozesse anhand der Beschwerdeinformationen...
Persistent link: https://www.econbiz.de/10009682935
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What can we learn from process maturity models? : a literature review of models addressing process maturity
Dahlin, Gunnar - In: International journal of process management and … 10 (2020) 4, pp. 495-519
Persistent link: https://www.econbiz.de/10012512383
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Computer system validation: example of quality management system design and process implementation
Rusjan, Borut - In: Management : journal of contemporary management issues 25 (2020) 2, pp. 1-23
Persistent link: https://www.econbiz.de/10012422946
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Exploring the process of management system implementation : a case of Six Sigma
De Mast, Jeroen; Lameijer, Bart A.; Linderman, Kevin; … - In: International journal of operations & production management 42 (2022) 13, pp. 1-24
Persistent link: https://www.econbiz.de/10013531121
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Obstacles in Business Process Management (BPM) Implementation and Adoption in SMEs
Imanipour, Narges - 2012
implementation of business process management. In the qualitative phase, these factors are identified through reviewing related …
Persistent link: https://www.econbiz.de/10013111956
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Business Process Management (BPM) Implementation and Adoption in SMEs : Inhibiting Factors for Iranian E-Retail Industry
Imanipour, Narges - 2012
implementation of business process management. In the qualitative phase, these factors are identified through reviewing related …
Persistent link: https://www.econbiz.de/10013111978
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Customer Relationship Management für kleine und mittlere Unternehmen : so optimieren Sie interne Prozesse und steigern die Kundenbindung : Checkliste
Schmelter, Mailin; Hellhake, Judith; Küppers, Jalina; … - Mittelstand 4.0-Agentur Handel - 2018 - Stand: Januar 2018
Persistent link: https://www.econbiz.de/10012817248
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Lean Manufacturing Process Implementation and Their Case Study
Sharma, Rohit - 2010
In this paper a framework is created by a brief exposure to lean manufacturing process and its implementation on some …
Persistent link: https://www.econbiz.de/10013141343