Using real-time customer data holds great potential for the insurance industry. The frequency and relevance of … aims at understanding the potential path of the development of services in insurance and the challenges faced by insurers … retail customers. We find that customers have high trust in insurance companies and are open to purchasing additional …

Using state-of-the-art frontier efficiency methodologies, we study the efficiency and productivity of Swiss insurance … subsectors. Moreover, we are the first to analyze the internationalization strategies of insurance companies, a topic of high … insurance sector. We find that productivity and efficiency in the Swiss insurance market have improved for the property …

. Hierbei werden mittels Verkaufsberatungsprozess in der Versicherung einzelne Nutzendimensionen aus der Perspektive von …This study analyzes the use of CRM in the sales environment of sales representatives in the Swiss insurance sector … and the effect of CRM on the performance of sales representatives were investigated using the example of the insurance …

Switzerland has a systemically important financial sector. This paper analyzes the financial soundness and risk … dynamics of Swiss banks and insurance companies for the past five years. The cross-country comparisons show that despite the … recovery in profitability and capital for banks and insurance companies, challenges and risks remain. In particular, big banks …