Der Index der Konsumentenstimmung zählt seit 1972 zu den wichtigen Konjunkturindikatoren in der Schweiz. Kürzlich wurde diese Erhebung einer Überarbeitung unterzogen. Seit Januar 2023 wird parallel zur bestehenden eine Befragung in neuem Erhebungsdesign durchgeführt. Zusätzlich wurde der...

Consumer education is often considered an integral part of microinsurance schemes; a win-win solution that benefits both microinsurance practitioners and their clients. It is supposed to help low-income households make sound choices and practitioners stimulate demand. The current lack of...

Life insurance players have started realizing that their business depends on customer satisfaction, the purpose of this paper is to determine the antecedents and consequences of customer satisfaction in insurance services in Syria. In order to accomplish objectives of this research, a model has...

Fraud risk in insurance is a complex matter, which affects both the parties — insurers as well as policyholders. Both qualitative and quantitative research was used to understand how public attitudes about fraud are formed and what factors influence them. Among the areas explored in the survey...

The study assesses the influence of company policy on the buying intentions of life insurance policyholders. The influence of agent behaviour and financial self-sufficiency on buying insurance products is measured as well. An attempt is also made to trace the impact of demographic factors like...

The objective of this paper is to pursue an intuitive idea: for a consumer who represents an "unfavorable" health risk but an "excellent risk" as a driver, a multi-peril policy could be associated with a reduced selection effort on the part of the insurer. If this intuition should be confirmed,...