This paper examines the effect of customer relationship management (CRM) technology investment and key account-related knowledge on suppliers' key account management (KAM) performance. The findings are based on survey data gathered from large Finnish industrial suppliers and subjected to factor...

Marketing und Controlling - gerne umschrieben als "Führung vom Markt her" und "Führung vom Ergebnis her" - werden zuweilen als widerstrebende Funktionen im Unternehmen dargestellt. Aber gerade das Gegenteil ist der Fall, wenn "Marketing- Controlling" versucht, qualitative Entscheidungen im...

This paper empirically explores relations between network positions in knowledge networks andtrust. In social network theory the closure argument and the gossip argument describe thisrelation. These two arguments do not distinguish between different dimensions of trust. In thispaper we estimate...

Even though the importance of Key Account Management (KAM) in building long term buyer-seller relationships is widely recognized in literature this long term perspective of KAM lacks appropriate empirical examination. The purpose of this study is to propose a conceptualization of Key Account...

Carl Rogers needs to make up his mind on what to suggest to his boss. There have been major changes in the buying center of the key account customer he is responsible for. He now needs to decide how to continue the existing relationship and how to proceed with the potential new ones.