Regulatory failure causing financial crises has occurred with great frequency in the last ten years in both advanced and emerging nations. Theories of regulation have failed to define and describe the meanings of deregulation, the range of regulatory models and their goals, the significance of...

Governments are being pressured to provide better service, which is consistent, faster, and more accurate while effecting cost reductions, increasing employee morale and enhancing the business environment. This has been achieved in two ways - through Electronic Service Delivery (ESD) and through...