For decades, distribution has been a key ICT (Information and Communication Technology) area for airlines and this sector has been dominated by four (now three) Global Distribution Systems (GDSs) whose primacy has been threatened over the last four years by a set of new players, the so called...

This study identifies relevant innovations and discusses value creation in the aviation industry between 2000 and 2019. Aviation experts with experience in innovation were selected and invited to complete a survey identifying the leading innovations in the industry. This study contributes to...

Purpose: The purpose of the paper is to examine the role of technology paradoxes, including technology anxiety, insecurity and forced usage, to understand consumer adoption behavior towards self-service technology. The present study also investigates the moderating effect of gender and...