Effective management of suppliers is one of the ways manufacturing companies can improve their performance. Typically, it has been argued in the literature that close relationships with suppliers should be developed, in contrast to the traditional price-driven transactional relationships....

Supplier base management is an important aspect of the management of manufacturing operations, as reducing the number of suppliers – the supplier base – is a key approach in many companies including the US and the UK. By having fewer suppliers, manufacturers have more time to work closely...

Recent decades have seen a sustained growth of interest from academics andpracticing managers in structural change in the contemporary workplace. Someof this attention has been directed at the implementation of initiatives ofplanned organizational change, often involving newer information...

Product support is a key aspect in the marketing of high-technologyproducts, since it strongly influences customer satisfaction and can also be animportant source of revenue. Typical forms of support include operatortraining, equipment maintenance and, if necessary, repair - all of these...

Knowledge generation is a cornerstone of new product development, and post-project reviews (PPRs) are widely recognized as a facilitator of project-to-project learning. Empirical research on PPRs is sparse, so this paper describes four in-depth exploratory case studies that look at how PPRs are...