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Common wisdom suggests that, everything else being equal, seeing patients sooner rather than later is preferable. In particular, health outcomes improve with reduced delay and so does patient satisfaction. Meanwhile, if the delay in access to care is reduced, rescheduling becomes easier and thus...
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Measuring performance has increasingly become a focus in hospitality industry. One of the most important approaches to measure performance is the balanced scorecard, which summarizes a critical set of indicators that measures and evaluate the performance of the organization. The researchers used...
Persistent link: https://www.econbiz.de/10012905870
crucial. Motivated by literature claiming that the hospital projects’ front-end phase has a potential for improvements, this … paper presents findings from a study investigating front-end planning practice in five Norwegian hospital projects. Discovered … development to further improve hospital projects’ front-end planning, thereby strengthening the odds for project success both on a …
Persistent link: https://www.econbiz.de/10012800013
Purpose – This paper investigates ways how to innovate logistics processes in the hospitality industry aimed at achieving spatio-temporal transformation of resource base into competitive advantages based on innovation and quality. Economic goal of modern logistics based on knowledge is to...
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This note describes how a satisfaction-based framework can be implemented in healthcare to measure patient satisfaction. The PSSM is a framework that links overall patient satisfaction to its antecedents and outcomes. We use a real example to describe the various components of a PSSM, how it can...
Persistent link: https://www.econbiz.de/10012995861