This research attempted to find and define holistic systems that affect the productivity of the knowledge worker (KW …), using the soft systems methodology (SSM). It is not enough to look at the management and improvement of knowledge worker … KW owns the means of production; they carry their knowledge in their heads and take it with them when changing jobs. This …

In the knowledge-based view of the firm, organizational knowledge and expertise are recognized as primary drivers of … continuous innovation and competitive advantage. However, as an intangible resource knowledge resides within individuals who … personally value their skills and therefore have an implicit incentive to keep knowledge private. Consequently, it is necessary …