Design professionals have increasingly sought to provide clients not only with design solutions to fit existing plans but also with strategic advice for future opportunities. What specific strategic roles can designers play? This study was based on field research with London-based designers and...

Consulting firms (CFs) sell services on a project basis to many clients and must therefore continuously tender for new contracts. One frequently used strategy by CFs is to visit the clients in connection to the tenders. The reasons to the visits are: (1) to influence the client in his...

During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management consulting companies created and...

Communication breakdowns between consulting and client teams are often cited to be a primary factor in unsuccessful engagements, particularly when simulation models are used to map complex problems. To advance the understanding of this subject, eleven interviews with practitioners were conducted...