Some countries and regions have been more successful than others in developing information technology-business process outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low cost, attractive fiscal incentives, and industrial...

The successful execution of complex interdependent work in a distributed fashion - such as offshore software development - is an anomaly, given the well known inadequacies of ICT mediated communication vis-agrave;-vis face to face communication. In this paper, we draw on qualitative data from 60...